And I believe it’s because the moderation team lacks context, cultural knowledge and localization on the reports they are reviewing. Currently we know that the “ban hammer” is very trigger happy, with the amount of people being banned for mass-reports, jokes or even slightly offensive language, this is huge. The Moderation Team, those that reviews the reports before the ban, needs to be more flexible. I’ll describe below the main reasons for what I believe are the key aspects of the issues, please bear in mind that all of the reports are player reports, sure there are people lying and trying to scam their way back into the game after cheating or have their ban justified, but with the amount of comments/reports of people trying to get unbanned, their stories and after several tries really getting unbanned, we can speculate that this is a real issue. You need to audit your customer support as soon as possible, they are providing a sub-standard service to your customers and you might not know about it until it becomes a catastrophic issue. Grab a tea and sit down, this is going to be a long read.ĭear Amazon Games, please check your customer support team.
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